ENTERPRISE B2B SAAS Dedicated Specialist Teams scaling ambitious brands across Amazon, Walmart, Shopify, Faire & TikTok Shop.
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100% SLA ACTIVE
⚡ POINT 19 SOLUTIONS • 07. OPERATIONS

Supply Chain Forecasting, EDI Feeds & 24/7 Dedicated VAs

We operate as your outsourced eCommerce operations department. Our specialists manage 90-day demand forecasting, EDI order routing, FBA/WFS inventory transfers, and 24/7 ticket management.

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⚡ ENTERPRISE SLA BENCHMARKS 100% SLA ACTIVE
Out-of-Stock Prevention
99.4% UPTIME
Reimbursements Recovered
100% FILED
Ticket Resolution SLA
< 2 HOURS
EDI Sync Accuracy
100% ACCURATE
01. INVENTORY FORECASTING

90-Day Demand Forecasting & AWD Warehouse Routing

Never stock out or incur aged FBA storage penalties again. Our analysts model 90-day sales velocity and manage inventory transfers between AWD, WFS, and 3PL warehouses.

✔ 90-Day Sales Velocity Forecasting
✔ Amazon AWD Warehouse Replenishment
✔ FBA Aged Storage Fee Prevention
✔ Multi-Warehouse Safety Stock Math
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02. EDI ORDER AUTOMATION

Automated EDI Flat-File Feeds & ERP Integration

Connect your ERP or inventory system to Amazon, Walmart, and wholesale retailers using automated EDI flat-file data feeds for seamless order routing and inventory counts.

✔ Automated Inventory Quantity Feeds
✔ Order Acknowledgment & ASN Routing
✔ Multi-Channel Catalog Feed Mapping
✔ EDI Error Log & Syntax Resolution
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03. 24/7 VIRTUAL ASSISTANTS

24/7 Dedicated Virtual Assistants & Ticket Resolution

Our dedicated Virtual Assistants work 24/7 to manage Seller Support cases, file FBA lost inventory reimbursement claims, and resolve buyer customer service inquiries.

✔ 24/7 Seller Support Case Handling
✔ FBA Lost Inventory Reimbursement Filing
✔ Buyer Question & Review Mediation
✔ Daily Seller Central Health Monitoring
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